Privacy policy
PRIVACY POLICY
Privacy Policy
This Privacy Policy explains how HydroGlow collects, uses, and protects your personal information when you visit our website, make a purchase, contact us, or use our services.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect certain information from you, including:
Name
Email address
Shipping address
Billing address
Phone number if provided
Payment information
Order details
IP address
Browser information
Device information
Website usage data
We collect this information to process orders, provide customer support, improve our website, and communicate with you.
How We Use Your Information
HydroGlow may use your information to:
Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Respond to your questions
Improve our website and customer experience
Send marketing emails if you choose to subscribe
Prevent fraud and protect our business
Comply with legal obligations
Payment Information
Your payment information is processed securely through trusted payment providers.
RadianceBalm does not store your full credit card details on our servers.
Payment information is encrypted and handled by secure payment processors.
Email Marketing
If you subscribe to our email list, we may send you updates, discounts, skincare tips, and promotional offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your shopping experience.
Cookies help us:
Remember items in your cart
Understand how visitors use our website
Improve website performance
Show relevant ads or offers
Make checkout easier
You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are turned off.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when needed to operate our business, such as:
Payment processors
Shipping carriers
Email service providers
Website hosting providers
Analytics tools
Advertising platforms
Customer support tools
These third parties only receive the information needed to perform their services.
Order and Shipping Partners
To deliver your order, we may share your name, shipping address, email, and order details with shipping and fulfillment partners.
This information is used only to process and deliver your order.
Advertising and Analytics
We may use advertising and analytics tools such as Meta, Google, TikTok, or similar platforms to understand website performance and show relevant ads.
These platforms may use cookies, pixels, or similar tracking technologies.
You can adjust your ad preferences through your browser or platform settings.
Protecting Your Information
We take reasonable steps to protect your personal information.
Our website uses secure technology such as SSL encryption to help protect sensitive information during transmission.
However, no online system is 100% secure, and we cannot guarantee complete security of information transmitted online.
Your Rights
Depending on where you live, you may have the right to:
Access the personal information we have about you
Correct inaccurate information
Request deletion of your personal information
Opt out of marketing emails
Request information about how your data is used
Withdraw consent where applicable
To make a privacy request, contact us at:
Data Retention
We keep your personal information only as long as needed for business, legal, tax, accounting, and customer service purposes.
When information is no longer needed, we may delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites.
RadianceBalm is not responsible for the privacy practices, content, or policies of third-party websites.
Please review their policies before providing personal information.
Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: