Refund policy
REFUND POLICY
Refund Policy
At HydroGlow, we want you to feel confident when shopping with us. Please read our refund and return policy carefully before placing an order.
90-Day Money-Back Guarantee
HydroGlow offers a 90-day money-back guarantee.
Try HydroGlow in your daily skincare routine. If you do not feel like your skin looks smoother, fresher, and more plump, contact us within 90 days of receiving your order.
We will help you with the return process and refund request.
To request a refund under the 90-day guarantee, contact us at:
Please include:
Your order number
Your full name
The email used at checkout
A short reason for your refund request
Return Conditions
To be eligible for a return, your order must meet the following conditions:
The item must be returned within the approved return period.
The item must include its original packaging when possible.
The item must not be damaged due to careless handling.
The return request must be approved by our support team before the item is sent back.
We reserve the right to refuse a return if the item is damaged, heavily used, missing parts, or returned without approval.
How To Start a Return
To begin a return, please email us at:
Please include:
Order number
Reason for return
Photo of the product if it arrived damaged or defective
First and last name
Shipping address
Once we review your request, we will provide the correct return instructions.
Please do not send your order back to the sender address on the package. The correct return address will be provided after your return request is approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable unless required by law or unless the issue was caused by an error on our part.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos of the product and packaging.
We will review your case and help with a replacement, refund, or another solution.
Order Cancellations
Orders are processed as quickly as possible.
If you need to cancel your order, please contact us immediately at:
We cannot guarantee cancellations once an order has been processed or shipped.
If your order has already shipped, please wait until it arrives and then contact us about a return.
Refund Processing Time
Once your return is approved and received, your refund will be processed back to your original payment method.
Please allow 5–10 business days for your bank or payment provider to show the refund on your account.
Processing times may vary depending on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns on items that are heavily used, damaged by the customer, or returned without approval.
We reserve the right to refuse any return that does not meet our return requirements.
Contact Us
For any return, refund, or guarantee questions, please contact: