Shipping policy
SHIPPING POLICY
Shipping Policy
Thank you for shopping with HydroGlow. We want your order experience to be simple, clear, and stress-free.
Please read our shipping policy below before placing your order.
Processing Time
Once your order is placed, please allow 1–3 business days for processing.
Orders placed during the week are usually processed faster. Orders placed on weekends, holidays, or during high-volume periods may take a little longer.
Once your order has been processed, it will be shipped and you will receive tracking information when available.
Delivery Time
Most orders arrive within 8–15 business days after processing.
Shipping times may vary depending on your location, local delivery services, customs processing, weather, holidays, and other delays outside of our control.
Please note that tracking updates may take a few days to appear after your order has shipped.
Shipping Cost
We offer free shipping on orders over $50.
For orders under $50, shipping costs will be shown at checkout before you complete your purchase.
Order Confirmation
After placing your order, you will receive an order confirmation email.
Please make sure your shipping address, email address, and order details are correct before completing your purchase.
If you notice an error in your shipping details, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once an order has started processing.
Tracking Your Order
Once your order ships, you will receive a tracking number by email.
You can use your tracking number to follow your package and check delivery updates.
If your tracking number does not show updates right away, please allow 1–3 business days for the tracking system to update.
Delayed Orders
While we do our best to ship orders as quickly as possible, delays can happen.
HydroGlow is not responsible for delays caused by:
Customs processing
Local delivery carriers
Incorrect shipping information
Weather conditions
Holidays
High order volume
Unexpected shipping disruptions
If your order is taking longer than expected, please contact us at vuthabusiness@gmail.com and include your order number.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an order is shipped to an incorrect address provided by the customer, RadianceBalm is not responsible for lost or undelivered packages.
Please contact us immediately if you need to update your address.
Lost or Missing Packages
If your package appears lost or missing, please contact us at:
Please include your order number, full name, and tracking number so we can help you as quickly as possible.
Contact Us
If you have any questions about shipping or delivery, please contact us at: